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Telephone Interpreting (TINT) is recommended for the following situations:
- the information required is extremely urgent
- the information is of a type that could ordinarily be discussed with the client over the telephone e.g. admission and check out procedures; and the interpretation is required only for a brief period of time i.e. less than an hour
- When used in conjunction with untrained interpreters to provide overall management of communication for an entire episode of care for a client. This might occur when a family member/support person is assisting a social worker / district nurse with simple and basic interpreting, while a trained telephone interpreter is organised to facilitate the communication of medical-related or sensitive issues.
Telephone interpreting is not effective:
- When the discussion over a telephone is inappropriate or not suitable
- When the interpretation will take more than one hour
- When the client and/or family are distressed, traumatised and very emotional
- When trying to obtain detailed/technical/accurate clinical information or history from a client
- When there is a clear evidence of some degree of hearing impairments
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