Cancellation Policy

• $25.00 handling fees will apply if a cancellation is made after interpreter is assigned.
  
  
• Cost of interpreter will apply if cancellation notice is not received within 3.5 hours before the appointment time for language interpreters and 7 days for sign language interpreters.
  
  
• Full charge will apply if cancellation notice is not received within 1 hour before the appointment time for language interpreters and 2 days for sign language interpreters.
  

• $15.00 handling fees will apply if a cancellation is made after interpreter is assigned.
  
  
• Full charge will apply if cancellation notice is not received within 3.5 hours before the appointment time.
  

• If the Interpreter rings a client/patient and there is no answer after several attempts, the Interpreter is entitled to the full payment. This claim can only be made after the Interpreter report the status of the assignment to the requester of the assignment.
  

• If the Interpreter rings a client/patient and there is no answer after several attempts, the Interpreter is entitled to the full payment. This claim can only be made after the Interpreter report the status of the assignment to the requester i.e. Clinic Clerk.
  
  
• If the Interpreter rings a client/patient and is told by the client/patient that he/she is not able to attend the clinic, the Interpreter must report the status of the assignment to the requester before closing off the job. The Interpreter is entitled to full payment after informing the requester.
  

BOOKING DURATIONS

• If the appointment finishes early, your total booked duration will be charged.
  
  
• If the appointment takes longer than your booked duration, the actual length of the interpreting will be charged.